Frequently Asked Questions

Welcome to Kaishora! 💛

We’ve answered some of the most common questions about ordering, delivery, payments, returns, and our baby & kids' products.

🛍️ Orders

How do I place an order?

Shopping at Kaishora is easy:

  1. Browse our products and select the item you love.

  2. Choose the required size, color, or variant.

  3. Click Add to Cart.

  4. Proceed to checkout.

  5. Enter your delivery information.

  6. Select an available payment method and confirm your order.

You’ll receive an order confirmation after your order has been placed successfully.

Can I change my order after placing it?

If your order has not yet been processed or dispatched, we may be able to update it.

Please contact Kaishora Customer Support as soon as possible with your order number.

Once an order has been dispatched, changes may no longer be possible.

Can I cancel my order?

Yes, you can request cancellation before your order has been processed or dispatched.

Please contact us as soon as possible. Once your parcel has been shipped, our standard return and exchange policy will apply.

🚚 Shipping & Delivery

Do you deliver across Pakistan?

Yes. Kaishora delivers across Pakistan through our available courier partners.

Delivery to certain remote locations may depend on courier availability.

How long does delivery take?

Estimated delivery times after dispatch are:

Major Cities: 2–4 business days
Other Cities & Areas: 3–7 business days
Remote Areas: Delivery may take a little longer.

Delivery times are estimates and can occasionally be affected by courier delays, public holidays, weather, or other circumstances outside our control.

Do you offer free shipping?

Yes! 🎉

We offer FREE SHIPPING on orders of PKR 10,000 or above.

For orders below the free-shipping threshold, applicable delivery charges will be shown at checkout.

How can I track my order?

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, email, or another available communication method.

If you're having trouble tracking your parcel, contact us with your order number.

💳 Payments

Is Cash on Delivery available?

Cash on Delivery (COD) may be available for eligible orders and delivery locations.

Available payment options will be displayed during checkout.

Is it safe to shop on Kaishora?

We take customer privacy and shopping security seriously.

Your order information is used only as necessary to process your purchase, provide customer support, and deliver your products in accordance with our policies.

🔄 Returns & Exchanges

Can I return or exchange a product?

Eligible products can be returned or exchanged within 7 days of receiving your order, subject to our Return & Exchange Policy.

Items must generally be unused, unworn, unwashed, and returned with their original tags and packaging.

Can I exchange clothing if the size doesn't fit?

For eligible clothing, you may request a size exchange within the return/exchange period.

Exchanges depend on the requested size being available.

For size or change-of-mind exchanges, return and re-delivery charges may apply.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible with:

  • Your order number

  • Clear photos of the product

  • A photo or video showing the issue

Once the issue has been verified, our team will assist you with an appropriate replacement, exchange, or refund.

Are all products returnable?

No. For hygiene and safety reasons, some opened or used products may not be eligible for return, including certain feeding, personal-care, hygiene, and undergarment products.

Damaged, defective, or incorrectly supplied items should still be reported to us.

👶 Products & Sizing

What age groups does Kaishora offer products for?

Kaishora offers clothing, accessories, and essentials for little ones from newborn up to 8 years, depending on the product.

Available age and size options are displayed on each product page.

How do I choose the right clothing size?

Please check the size information provided on the individual product page before ordering.

Because babies and children grow at different rates, we recommend choosing based on the child's measurements whenever a size chart is available rather than relying only on age.

Are product colors exactly the same as the pictures?

We do our best to display product colors as accurately as possible.

However, slight differences may occur because of lighting, photography, screen settings, or differences between production batches.

How should I care for Kaishora clothing?

Always check the care instructions provided with the individual garment.

For baby and kids' clothing, gentle washing and avoiding harsh detergents can help maintain the fabric, color, and softness for longer.

🎁 Promotions & Discounts

Can I use more than one discount code?

Unless otherwise stated during a promotion, only one discount code can normally be applied to an order.

Some promotions may also have their own terms and conditions.

Will you have sales and special offers?

Yes! Keep an eye on Kaishora for seasonal collections, special offers, new arrivals, and promotions.

💛 Need More Help?

Couldn't find the answer you were looking for?

Please contact Kaishora Customer Support with your question and, if it's about an existing purchase, include your order number.

We're happy to help make shopping for your little ones simple, comfortable, and convenient.

Kaishora — Little Styles, Big Love. 💛