Refund policy

Return & Exchange Policy

At Kaishora, we want you to love everything you order for your little ones. If something isn’t quite right, we’re here to help make the return or exchange process simple.

7-Day Return & Exchange

You may request a return or exchange within 7 days of receiving your order.

To qualify for a return or exchange:

  • The item must be unused, unworn and unwashed.
  • The product must be in its original condition.
  • Original tags, packaging and accessories must be intact.
  • You must provide your order number or proof of purchase.
  • Clothing must be free from stains, odors, washing marks, damage or other signs of use.

Size Exchange

Ordered the wrong size? Eligible clothing can be exchanged for another available size.

Size exchanges are subject to stock availability. The customer is responsible for applicable return and re-delivery charges when the correct product and size were originally supplied.

Damaged, Defective or Incorrect Product

Please inspect your order when you receive it.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photos of the product
  • A photo/video clearly showing the issue
  • Photos of the packaging where relevant

Once the issue has been verified, we'll assist you with an appropriate replacement, exchange or refund.

If the mistake is from our side, the customer will not be responsible for the applicable return/replacement delivery cost.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned or exchanged once opened or used. These may include:

  • Feeding and nursing products
  • Personal-care and grooming products
  • Hygiene products
  • Undergarments
  • Used or washed clothing
  • Products damaged through misuse
  • Clearance/final-sale products where clearly stated

If one of these products arrives damaged, defective or incorrect, please contact us so we can review the issue.

Change of Mind

Eligible unused products may be accepted for a change-of-mind return within the 7-day return period.

In these cases, return shipping charges will be the customer's responsibility.

The original delivery charge is non-refundable.

Refunds

Once we receive your returned product, it will be inspected.

If your return is approved, we'll notify you and process the refund through the available refund method.

Please note that courier and payment processing timelines may affect how quickly the refunded amount reaches you.

Order Cancellation

Need to cancel your order? Contact us before your order is dispatched.

We will do our best to cancel it before shipment. Once an order has been dispatched, it cannot be cancelled and the standard return/exchange conditions will apply.

Sale & Discounted Items

Unless specifically marked as Final Sale, eligible discounted products may be exchanged according to this policy.

Any refund will be based on the actual amount paid for the product after discounts.

How to Request a Return or Exchange

Contact Kaishora Customer Support and provide:

Order Number:
Customer Name:
Product:
Reason for Return/Exchange:
Required Size (for exchanges):
Photos/Video (if damaged or defective):

Our team will guide you through the next steps.

Kaishora
For Their Little Tomorrows 💛

Important: Please do not send a return parcel without first contacting Kaishora and receiving return instructions.