Shipping policy

Shipping & Delivery Policy

At Kaishora, we carefully prepare and pack every order so your little one’s clothing, accessories, and essentials reach you safely.

This Shipping & Delivery Policy explains our order processing, delivery times, shipping charges, and other important information.

Delivery Across Pakistan

We deliver across Pakistan through our available courier partners.

Delivery services are available to most major cities and towns. Delivery to some remote or restricted areas may depend on courier coverage.

Order Processing Time

Orders are normally processed within 1–2 business days after order confirmation.

Orders placed during weekends, public holidays, sales, or other high-volume periods may require additional processing time.

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication method.

Estimated Delivery Time

After dispatch, estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities & Areas: 3–7 business days
  • Remote Areas: Delivery may take longer depending on courier availability.

These are estimated delivery times and are not guaranteed.

Occasional delays may occur because of public holidays, weather conditions, courier operations, road closures, high order volumes, or circumstances outside our reasonable control.

Shipping Charges

Shipping charges are calculated according to the delivery location and will be displayed at checkout before you complete your order.

This allows you to review the applicable delivery charges before confirming your purchase.

Free Shipping

🎉 Enjoy FREE SHIPPING on orders of PKR 10,000 or above.

Where applicable, the free-shipping offer will be automatically reflected during checkout.

Special promotions may occasionally have different free-shipping requirements.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders and locations across Pakistan.

Please make sure you provide a valid and active phone number when placing your order, as Kaishora or our courier partner may contact you to confirm your order or delivery.

Order Tracking

Once your parcel has been dispatched, tracking details may be provided to you.

Please allow some time for the courier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period, contact Kaishora Customer Support with your order number and we'll help you check the status.

Please Provide the Correct Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Active mobile number
  • Complete street/address details
  • Area or locality
  • City
  • Any useful landmark, where applicable

Please double-check your information before completing your order.

Kaishora cannot be responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

Failed Delivery Attempts

Our courier partner may contact you before or during delivery.

If delivery cannot be completed because the recipient is unavailable, the phone number is unreachable, the address is incorrect, or the parcel is refused, the order may be returned to us.

If you request the order to be shipped again, additional delivery charges may apply.

Damaged Parcel

We recommend checking the parcel's external condition when you receive it.

If the package appears significantly damaged, please take clear photos or a video before opening it.

If you discover that your product is damaged, defective, or incorrect, contact Kaishora Customer Support as soon as possible with:

  • Your order number
  • Photos of the parcel
  • Photos of the product
  • A clear photo/video showing the problem

We will review the issue and assist you according to our Return & Exchange Policy.

Incorrect or Missing Items

If you receive the wrong product, wrong variant, or an item is missing from your order, please contact us promptly.

Keep the original packaging and provide photos or video where requested so our team can investigate the issue.

If the mistake is confirmed to be from our side, we will work to resolve it appropriately.

Delivery Delays

While we aim to get every Kaishora order to you as quickly as possible, courier delays can occasionally happen.

If your order has exceeded the expected delivery timeframe, please contact us with your order number so we can assist with tracking the shipment.

Changes to Delivery Address

If you need to change your delivery address, please contact us before your order is dispatched.

Once a parcel has been handed over to the courier, we cannot guarantee that the delivery address can be changed.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact Kaishora Customer Support through the contact details available on our website.

Kaishora
Website: kaishora.com

For Their Little Tomorrows 💛

Last updated: October 2026