Return & Exchange Policy

At Kaishora, we want you to be happy with every purchase. If you receive an item that is damaged, defective, incorrect, or you need an eligible exchange, please contact us and we’ll be happy to assist.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

The product must be unused, unworn, unwashed, and in its original condition.
All original tags, packaging, and accessories must be included.
Proof of purchase or order number may be required.
Clothing must not have stains, odors, washing marks, or signs of use.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible and provide your order number along with clear photos or a video of the item.

Once verified, we will arrange an appropriate replacement, exchange, or refund.

Items Not Eligible for Return

For hygiene and safety reasons, certain items may not be returned or exchanged once opened or used, including:

Feeding and nursing products
Personal-care and hygiene products
Undergarments
Items that have been washed, worn, or used
Products damaged due to misuse
Clearance or final-sale products, where stated on the product page

If an item from one of these categories arrives damaged, defective, or incorrect, please contact us.

Change of Mind / Size Exchange

For eligible products, customers may request an exchange for another available size or variant.

For change-of-mind returns or exchanges, the customer is responsible for return shipping and any applicable re-delivery charges.

Exchanges are subject to stock availability.

Refunds

Once a returned item is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed using the available refund method. Original shipping charges are generally non-refundable unless the order was incorrect, damaged, or defective due to an error on our side.

Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, our standard return and exchange conditions will apply.